We build and run AI assistants for SME e-commerce (10-200 employees, owner-operated stores). Customer support, cart recovery, logistics tracking — 24/7, without you or an IT team lifting a finger.
Start free 14-day pilotOne agent — multiple jobs. Customer questions, abandoned cart recovery, and real-time parcel tracking via web chat, Messenger, or email. Works with Shopify and WooCommerce. Designed for SME teams — no developers or support staff needed on your side.
Answers buyer questions around the clock — order status, returns, shipping, availability. Trained on your FAQ and store policies.
Sends a 3-message sequence to buyers who left without purchasing — reminder, incentive, final nudge — via email or Messenger.
Answers "Where is my parcel?" in real time by querying your courier's API directly. Proactively notifies customers of status changes.
Drafts blog posts on a schedule — topic brief in, publish-ready HTML out. Trained on brand voice and audience. Runs on a cron, delivers to Telegram for review.
Start with a free 14-day pilot — no setup fee. Full plan from €500/mo. Built for SME budgets and owner-operated stores. First agent live in 3–4 weeks.
Book a free discovery callOr email hello@pragma-ai.eu
The process
Four steps. Fixed timeline. No surprises.
30 minutes. We map your store, your support load, and the one problem worth solving first.
We build the agent, connect it to your Shopify store and courier, and train it on your products and policies.
Agent goes live on your store. We monitor every conversation and tune responses daily.
We run it, update it, and report on it every month. You talk to a founder — not a support ticket.
Questions
Two weeks from signed contract to live agent. Discovery → build → pilot. We've done it repeatedly and the timeline is fixed, not estimated.
Web chat embedded on your site, Facebook Messenger, and email. Shopify is the required e-commerce platform; WooCommerce integration is available on request.
We integrate with any courier that provides a public API. Specific integrations are confirmed during the discovery call based on your region and current logistics setup.
All agents run on a dedicated VPS — your data never touches shared infrastructure. We don't store conversation logs beyond 30 days, and we sign a DPA as part of every engagement.
30-day notice, no penalty. We hand over all configs and documentation so you're never locked in.
Yes — the platform is designed to work across markets. Primary focus is the EU, with engagements accepted from other regions on a case-by-case basis. Get in touch to discuss your location.
Because "contact us for pricing" wastes your time. €500/mo for Managed AI Agents and €690/mo for Marketing Intelligence — you know before you call.
A chatbot follows a fixed script. An AI agent understands free-form questions, pulls live data (orders, tracking, inventory), and handles conversations it wasn't explicitly programmed for.
Pragma AI is a 4-person consultancy based in the EU. You always talk to a founder — no account managers, no ticket queue.
For internal R&D and capability demonstrations from the team, see our project gallery (personal projects, not client work).
Also available
Weekly AI-powered cross-channel marketing reports. Meta, LinkedIn, GA4, and Shopify in one analysis — what's working, what's wasting budget, and what to do next week.
Meta Advantage+ optimizes inside Meta. LinkedIn Accelerate inside LinkedIn. We connect the dots across all your channels.
Every Monday, 3–5 specific recommendations with expected revenue impact in EUR. Bilingual EN+local language on request.
Claude does the heavy analysis. A Pragma founder reviews every report before it reaches you.
Plans from €690/mo. Free 7-day audit — no commitment. audit@pragma-ai.eu or book a call →
Managed AI Agents and Marketing Intelligence are our productized services. For everything else, we build custom.
n8n self-hosted pipelines connecting your tools — CRM, e-commerce, internal ops.
Claude-powered assistants trained on your docs and data.
Document extraction, summarisation, structured search over unstructured data.
AWS, GCP, Hetzner. Production-ready setups, migrations, cost optimization.
Projects start at €2k for focused workflows; most engagements land between €3–8k. Email hello@pragma-ai.eu with what you're trying to build.