We design, build, and run AI assistants tailored to how your business works — trained on your data, integrated with your systems, running on the channels your customers already use.
Book a free discovery callIf your business answers the same questions repeatedly, an AI assistant can handle them — 24/7, instantly, in Bulgarian or English.
Client document Q&A, deadline reminders, VAT / NSSI FAQ. Reduces calls about the same regulatory questions every week.
Shipment status, proof of delivery, route ETAs. Integrates with your TMS or courier APIs so the assistant always has live data.
Table reservations, menu and allergen questions, opening hours, catering inquiries — via Viber or your website chat.
Intake screening, service scope FAQ, document checklist. Routes complex queries to the right team member automatically.
Property availability, viewing scheduling, neighbourhood Q&A, price range filtering — before a human agent needs to get involved.
Appointment booking, service pricing, preparation instructions, specialist availability. GDPR-compliant — no medical records are processed.
Course FAQ, enrollment process, schedule Q&A, certification requirements. Works for schools, driving schools, language centres.
Policy Q&A, onboarding checklists, leave request intake, IT helpdesk triage — for companies whose employees need answers fast.
These are 2026 benchmarks for agentic AI — systems that actually resolve problems, not just redirect customers. Legacy chatbots deflect 40–55%. AI agents resolve 70–84%.
Not deflected — actually resolved. The agent looks up data, checks systems, and gives the customer a real answer. (Intercom Fin: 81%, Salesforce Agentforce: 84%.)
Time previously spent answering the same questions by phone, email, or chat — redirected to actual work.
Customers get a real answer at 11pm on Sunday. Not "we'll get back to you." The agent has your data and acts on it immediately.
Average 30% reduction; top quartile reaches 53%. The agent handles volume — your team handles the edge cases that actually need a human.
Sources: Intercom Fin 2026, Salesforce Agentforce (380k+ conversations), Zendesk CX Trends 2026, independent SMB studies. Agentic AI figures — not legacy chatbot benchmarks.
We load your documents, FAQs, pricing, and policies. The assistant knows your business — not generic answers from the internet.
Customer-facing chat, internal team tool, email automation, or background document processing — we build the right interface for the job, not just a chat widget.
CRM, booking software, order management, internal databases. The assistant answers from live data, not a static script.
Hosting, monitoring, updates, monthly check-in call. When your business changes, we update the assistant. You just use it.
We understand your business, your customers' most common questions, and which systems the assistant needs to connect to. You receive a written spec within 2 business days.
Pragma builds the assistant, loads your data, runs test conversations, and deploys it. You review and approve before it goes live with real customers.
We monitor performance, tune responses as edge cases emerge, and update the assistant when your offerings change. Monthly summary report included.
Tell us what your business does and where customers get stuck. We'll scope the assistant and send a written proposal within 48 hours. No commitment required.
Pricing: setup from €1,500 · monthly management from €500/mo · discovery call is free
Running an online store?
Shopify and WooCommerce stores get a specialist agent with Econt & Speedy tracking, cart recovery, and order lookup built in — not a general assistant adapted for retail.