Managed AI Agents
We build, run, and maintain AI agents for your e-commerce store — answering customer questions, recovering abandoned carts, and tracking shipments, 24/7, in Bulgarian and English. You focus on the business. We handle the bots.
What we build for you
Each agent is configured for your catalogue, tone of voice, and platforms. Same template, different configuration. Start with one. Add more when the first one earns its keep.
Answers buyer questions around the clock — order status, shipping, returns, product availability. Trained on your FAQ, policies, and live order data. Escalates to your team when a deal is within reach.
Website chat + ViberSends personalised follow-ups to customers who left without buying. A three-step sequence — reminder, incentive, final nudge — recovers roughly 10% of abandoned carts. Pays for itself in the first month for most stores.
Email + ViberAnswers "Къде ми е пратката?" by querying Econt and Speedy in real time. Handles the courier-status questions your team fields manually today. Built specifically for the Bulgarian market — no generic global tool covers this well.
Viber + WhatsApp BusinessHow it works
45-minute call. We map your stack, your channels, your biggest operational pain. You get a written Agent Blueprint within 2 business days.
We configure the agent against your catalogue, FAQ, and tone. You provide access credentials; we handle all integration and testing.
Agent goes live. We monitor every interaction and tune prompts. You flag anything that feels wrong. Billing starts once you sign off.
Monthly check-in call, prompt updates, platform changes handled for you. Quarterly: is the agent still solving the right problem? Should we add a second?
Pricing
Most BG Phase 1 stores fit the Small tier. Pricing scales with monthly GMV — assessed during the discovery call from product count and traffic signals.
MIL subscribers receive 10% off the agents monthly retainer. Design partner terms (setup waived, €99/mo flat) apply to the first 3 clients. Email us for details.
FAQ
Phase 1 is Shopify only — this is the only platform we ship production-grade agents on today. Viber is the primary channel for Bulgarian customers. WhatsApp Business is available. We do not accept WooCommerce, PrestaShop, or other platforms until the Shopify connectors are stable and our operational capacity allows.
3–4 weeks from signed setup fee. The bottleneck is Stage 2 (Build) where we configure the agent against your catalogue and connect your platforms. Clients with clean, complete data move faster.
During soft launch we monitor every conversation. Tone-of-voice revisions are capped at 2 rounds in the launch window — further tuning moves to your monthly check-in. After launch, prompt updates and fixes are included in the retainer.
By default, your product catalogue and FAQ are loaded into a per-client NotebookLM notebook (Google, EU data centre). For clients who cannot send data to Google — accounting, legal, healthcare, regulated verticals — we run a private vector store on your Hetzner VPS. Same retrieval logic, fully on-prem, +€30–50/mo.
Yes. Adding a second agent moves you to the next size tier retainer — no full re-scoping. Most clients add Cart Recovery or Logistics in month 2–3 once the Support Agent has proven the pattern.
45 minutes, free, no commitment. We map your stack (platform, messaging channels, tools), identify the biggest operational pain, and recommend which 1–2 agents from the catalogue fit. You get a written Agent Blueprint within 2 business days, including a one-page ROI estimate: tickets/day × time × hourly cost vs. monthly retainer.
Bulgarian and English by default. The agent can be configured for additional languages — German, Russian, and others — during Build, included in the setup fee.
Design partners commit to a 3-month minimum. After that, the retainer is month-to-month with 30 days notice. No long-term contract.
Get started
We map your stack, identify the biggest operational pain, and recommend which 1–2 agents fit. No commitment, no pitch — just a clear picture of what an AI agent would do for your specific store.
Book a discovery call →Or email hello@pragma-ai.eu
Who this is for: Bulgarian e-commerce SMBs doing <€100k/month GMV, ready to outsource customer handling to AI.
Who this is not for: Enterprise stores with existing IT teams. We are a 4-person consultancy; we work with businesses that need a hands-on partner, not a vendor.